NEED TO KNOW
Frequently Asked Questions
Quick answers about our products, testing, shipping and ordering.
Products
What are your products commonly used for?
Our range is popular with people focused on goals such as performance, recovery, body composition, muscle development and fat loss. Each product page explains its main uses and benefits in plain English.
Are your products third-party tested?
Selected products are independently tested by third-party laboratories. Where a verified test result is available, we provide access to the laboratory report so you can check it for yourself.
How do I choose the right product?
Start with the goal you are trying to achieve and use the product descriptions, key benefits and guides throughout the site to narrow down your options. If you’re still unsure, get in touch and we’ll help you work it out.
Do you offer stacks?
Yes. Our stacks combine complementary products around specific goals such as performance, cutting and recovery, making it easier to find products that work well together.
Orders & Shipping
How quickly will my order be dispatched?
Orders are dispatched within one business day.
How long does delivery take?
Orders are shipped locally via Australia Post Express. Delivery is usually around 2–3 business days, depending on your location.
Is shipping discreet?
Yes. Orders are packed discreetly with no indication of the contents on the outside of the package.
Will I receive tracking?
Yes. Tracking details are provided once your order has been dispatched.
Do you offer free shipping?
Yes. We offer free shipping Australia-wide on orders over $150.
Payments
What payment methods do you accept?
We currently accept credit card payments, with cryptocurrency payment options planned for the future.
Why are some credit card payments processed manually?
Manual processing gives us an additional layer of fraud prevention while still allowing customers to pay by credit card.
Is checkout secure?
Yes. Our checkout uses secure payment processing to protect your information during your order.
Product Information & Support
Where can I learn more about a product?
Each product page includes a plain-English overview, key benefits, research information and product-specific FAQs. We also publish guides for customers who want to go deeper.
Can I ask you about a product before ordering?
Absolutely. If you’re unsure about a product or simply want more information, send us a message and we’ll give you a straightforward answer.
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